1.1 All products sold on the SILVER AURA website (the Site) are sold on these Terms (the Terms) and all use of the Site is subject to these Terms to the exclusion of all other terms and conditions.
1.3 We reserve the right to update these Terms from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. We recommend that you review these Terms before every purchase that you make.
1.4 You may only purchase products on this Site as a consumer. If you are a business wishing to purchase the products for commercial re-sale or otherwise, please contact us at email@example.com.
2.1 We try to display the colours of our products accurately on the Site. However, the actual colours you see will depend on your device and we cannot guarantee that your device’s display of any colour will accurately reflect the colour of the product on delivery.
2.2 Some of the products are handmade and accordingly, there may be a slight variance in the size, dimensions, measurements and weight between the product you receive and the description on the Site.
2.3 All products are subject to availability. We will notify you as soon as possible if a product that you have ordered is out of stock, and if you have paid for that product, we shall promptly refund you.
2.4 Packaging may vary from that shown on the Site.
3. Price, Payment and Delivery
3.1 You must make sure that all information you provide to us, including your email and delivery address, is accurate. We will not refund you or deliver replacement products if we have delivered the products to the address you provided to us – even if you have not given us the correct address.
3.2 Your order constitutes an offer to purchase products from us, and does not form a binding contract until accepted by us. On receipt of your order, we will send you an order acknowledgement email to the email address provided by you in the order process. This order acknowledgement email will contain your order number and details of the products ordered. This email is an acknowledgement of receipt of your order. It is not an acceptance by us of any offer to purchase products.
3.3 An offer made by you to purchase a product shall be accepted by us only when we dispatch that product to you and send you an order dispatch email that includes details of the product. We reserve the right to refuse any offers in an order before acceptance. If a product is not available we will include details of the unavailable product in the order dispatch email.
3.4 The prices payable for products and the costs of delivery are set out on the Site. We reserve the right to change the prices and costs of delivery at any time.
3.5 We will use all reasonable endeavours to deliver in accordance with the delivery timescale you select.
3.6 Products for delivery overseas may be subject to additional charges such as import duties and taxes, which are levied once the products reach the specified destination. We have no control over these charges and cannot predict what they may be. You are responsible for such charges and so we recommend that you contact the local customs office for further information as to the amount of such charges (if any). Please also note that products for delivery overseas may be opened and inspected by customs authorities.
4. Cancellation and Returns
4.1 You may cancel your contract with us for the products you order at any time up to 14 days from the date you receive the products. If you do cancel your contract, you must take reasonable care of the products whilst they are in your possession. However, you may not cancel a contract for (a) any items engraved or otherwise made to your specification; and/or (b) earrings.
4.2 To cancel your contract you must notify us in writing clearly stating the following: your name, geographical address, details of the order you wish to cancel including order number and, where available, your phone number and email address. You can notify us by email to firstname.lastname@example.org or through your account on the Site.
4.3 Within 14 days of the notice to cancel, you must send the products back to us at your own cost and risk. We strongly recommend that you send your products back to us via a recorded post service and obtain a certificate of posting. We will not refund you if we do not receive the returned products. Please also make sure you package the products appropriately to avoid damage.
4.4 We will refund any sums paid for the products returned and, if you return the whole order, we will refund the delivery costs you paid up to the price of standard delivery.
4.5 If you do not return all of the products that you have cancelled, or you do not pay the costs of returning them to us, or the products are damaged on receipt, we shall be entitled to deduct from the amount to be refunded the direct costs of recovering the products or to reflect the loss in value of the products.
4.6 The provisions of this section do not affect your statutory rights. If the product is not what you ordered or is damaged or defective, please let us know and we will either (a) replace any products that are damaged or defective; or (b) refund to you the amount paid by you for the products in question.
5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if (a) we have insufficient stock to deliver the products you have ordered; (b) we do not deliver to your area; or (c) one or more of the products you ordered was listed at an incorrect price due to a typographical error.
5.2 If we do cancel your contract we will notify you by e-mail and will refund to you all sums paid by you within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6.1 Nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you which cannot be excluded by English law. In particular, we acknowledge that under the Consumer Rights Act 2015 the products must be as described, fit for purpose and of satisfactory quality.
6.2 We shall have no liability to pay any money to you by way of compensation or damages for any reason whatsoever in excess of the amount paid by you for the products in question including any delivery charges.
6.3 To the maximum extent permitted by law (a) we disclaim all liability whatsoever, whether arising in contract, tort (including negligence) under statute or otherwise in relation to the Site and (b) all implied warranties, terms and conditions relating to the Site whether implied by statute, common law or otherwise are excluded.
7.1 If you register as a VIP member, certain offers and promotions may be available to you. All promotion prizes and offers are subject to availability and any selection of winners is final and no correspondence or discussion will be entered into.
7.2 Promotional codes are not transferable. To use a promotional code on the Site, simply enter the code when prompted to do so.
8. Use of the Site
8.1 The Site is made for your own, personal use. You must not try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Site save to the extent expressly permitted by law.
8.2 The copyright in all material contained in the Site including all information, data, text, images and software is owned by or licensed to us. All rights are reserved
8.3 The Site may contain links to websites or apps operated by third parties. We do not have any influence or control over any such third party websites or apps and we are not responsible for and do not endorse any third party websites or apps or their availability or content.
8.4 We accept no responsibility for adverts contained within the Site. If you agree to purchase products and/or services from any third party who advertises on the Site, you do so at your own risk. The advertiser, and not us, is responsible for such products and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
8.5 We will use reasonable endeavours to make the Site available to you at all times. However, there may be occasions when access to the Site may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We reserve the right to remove any products, content or features from the Site at any time and for any reason
9.2 If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
9.3 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
9.4 If you have any complaint or wish to raise a dispute under these Terms or otherwise in relation to the products please follow this link http://ec.europa.eu/odr
9.5 These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.